Frequently asked questions

Subscriptions and billing

What is Sorcerer Quiz PRO?

PRO is an auto-renewing subscription that removes all ads and unlocks premium animated avatars, a golden username on leaderboards, up to five retries on the same question, the PRO Oracle hint (remove two wrong options, no ad), and instant double points. The exact title, length, and price are shown on the PRO screen in the app before you buy, in your local currency.

I paid but PRO is not active

Open the app, go to the PRO screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to purchase. If it still does not activate after a few minutes, message us with the date of purchase using the Contact form and we will sort it out.

How do I cancel?

iPhone or iPad: Settings → tap your name → Subscriptions → Sorcerer Quiz → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Sorcerer Quiz → Cancel.

Cancelling stops the next renewal; you keep PRO until the end of the period you already paid for. Deleting the app does not cancel a subscription.

Refunds

Purchases are processed by Apple and Google, so refunds go through them, not us. For App Store purchases use reportaproblem.apple.com. For Google Play, use the Play Store order history.

Account

I forgot my password

Tap Forgot Password? on the sign-in screen and enter your email address. A reset link arrives by email — check your spam folder if it does not appear within a few minutes.

Delete my account

You can delete your account from the profile screen in the app. That removes your profile, gameplay history, friends, and uploaded avatar. You can also ask us using the Contact form and we will delete it within 30 days. Deleting your account does not cancel an active subscription — cancel that separately using the steps above.

Gameplay

A quiz question looks wrong

Tap the report icon on the question. Reports are reviewed by hand, and if a question turns out to be wrong we fix it and award bonus points to the player who caught it.

My progress or score disappeared

Progress is tied to your account, not your device. Check that you signed in with the same method (email, Google, or Apple) you used before — signing in with Google when you originally registered by email creates a separate account. Message us using the Contact form if the scores still do not appear.

Ads will not load or a rewarded ad did not pay out

Rewarded ads need a working internet connection and are not always available in every region at every moment. If an ad finished and the reward did not arrive, close and reopen the app; if it still is not there, let us know.